Upon receiving your call, our emergency response manager will ask you to describe, in as much detail as possible, what kind of spill you have, what you need us to do, and how and where we can dispose of your spilled materials. This manager will determine whether we need to send a jet/vac combination truck, an air mover truck, or a combination of the two, to get the cleanup done most quickly and cost-effectively, creating as little disruption to your daily routine as possible. We have the ability to deposit your materials somewhere that allows non-compromised contents to be re-used, wasting as little of it as possible.

You’ll be asked to name and make available a single contact person for the dispatcher and their crew to communicate with directly throughout the cleanup operation. You can expect impeccable, consistent communication concerning where our trucks are, what they’re doing, what progress has been made, and an estimated time of completion. If at any time during the operation your situation changes, simply communicate that change and how it will affect our crew, and we’ll adjust to continue serving your emergency needs until the job is completed to your satisfaction.